A security provider you can actually see working.
A venue manager should not need to chase WhatsApp messages to find out who is covering tonight, what happened last weekend or whether worked hours are correct.
Answers before something goes wrong.
Our operating model is built around the questions that matter to the people responsible for a licensed premises.
Who is covering tonight?
Upcoming shifts and confirmed staffing are visible to authorised venue users through Vanguard Ops.
Do staff know our procedures?
Current venue SOPs are controlled and made available to relevant assigned personnel.
What happened during an incident?
Structured incident reporting supports controlled venue-facing summaries without exposing unnecessary personal data.
Can I request extra cover?
Venue users can request additional staffing through the portal rather than relying on an informal message chain.
Are these hours correct?
Worked hours follow a structured Head Door → Venue Manager → Operations review process.
Who is accountable?
Operational actions, approvals and historical records are retained in the underlying system for traceability.
We start with the venue, not the rota.
Before recurring deployment, we want to understand how the premises operates and what its management needs from the security team.
- Venue layout and operational profile
- Entry and admissions expectations
- Licensing-related requirements
- Staffing and Head Door structure
- Escalation and incident expectations
- Venue-specific SOPs
Independent venue or multi-site group?
Vanguard Ops supports individual venue access as well as selected multi-venue and customer-group access for authorised managers.
Considering a new security provider?
Tell us what works, what does not and what you need the next provider to do differently.